Insurance for out-patient department by ICICI

‘IL TakeCare’ solution

Book appointment on real-time basis to consult a doctor

Auto claim filing and real-time approval of outpatient claims

Conduct prescribed tests at your nearest network diagnostics centre or avail of home sample pick-up

Buy discounted medicines at a store or get them delivered at home

ICICI Lombard General Insurance, one of the leading general insurance companies in the country has launched a health insurance app — ‘IL TakeCare’ in collaboration with Practo, the leading healthcare platform.

This one-of- its-kind solution covers Outpatient (OPD) expenses of all its customers. The app meets key customer requirements with respect to their primary healthcare needs. This includes hassle-free, real-time claim authentication of expenses such as doctor consultation, medical tests, pharmacy spends etc. It also empowers the user to access a cashless network comprising of specialized doctors. The app thus addresses a key problem of customers wherein they were hitherto required to pay for OPD expenses from their own pocket.

The ‘IL TakeCare’ application works in sync with Practo’s ‘Trinity’ technology to allow customers to make cashless visits with doctors including those who operate stand-alone clinics.

The IL TakeCare app also allows users to book a network diagnostics centre for medical tests and receive the results on the app, which automatically becomes an online repository of medical records. They can also buy medicines at discounted rates and pick them from a medical store or get delivery at their home.

Consumer OPD journey through the app

The app facilitates real-time view of personal health records (PHRs) as well as benefits, billings and transactions for service providers. It comes with a one-time password (OTP) for all transactions via mobile or email and provides multiple access points for family members. The solution will be made available to customers with due consent of the regulator.

ICICI Lombard General Insurance, MD and CEO, Bhargav Dasgupta said, “At ICICI Lombard, we are focused on introducing innovative solutions that make life easy for our customers. Our ‘IL TakeCare’ app is a step forward in this direction and caters to a large and currently neglected aspect of healthcare - outpatient expenses towards consultation, diagnostics and medicines. With this unique solution, we are addressing a critical need of customers to avail affordable outpatient facilities and treatment. We are happy to partner with Practo to introduce a solution, that will allow our customers to get a cashless experience for doctor consultations at clinics.”